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NVee Rewards - Terms & Conditions

WHAT IS THE NVEE REWARDS POINTS SCHEME?

  • We want to reward all of our existing and future customers for showing their loyalty to NVee. We will continue to offer great products, coupled with free standard UK delivery and great service but we know that our customers deserve to be rewarded for continuing to spend their money with us. Here is our new Rewards Points programme where, subject to any promotional offering, every pound you spend with us is rewarded with 5 points. Once enrolled into our scheme these points will accumulate automatically and can be used against future orders on www.nvee.co.uk.

HOW DO I EARN NVEE REWARDS POINTS?

  • All new customers signing up to an account upon or after their first purchase from 1st September 2021 will be automatically enrolled into the Rewards Points programme. Customers who opt for guest check out will only be enrolled when they opt-in to opening an account.
  • All existing customers with an account will be enrolled into the Rewards Points programme.
  • Without an account, you cannot collect points.
  • During promotional periods, additional points stated will be applied.
  • Subject to any promotional period, when you place an order you will receive 5 points for every full £1 you spend on eligible products (delivery costs not included). For example, if you spend £25.99, you will earn 125 Rewards Points.
  • Look out for special events where you can earn extra points, e.g. refer-a-friend, your birthday (subject to correctly completed profile), and leaving product reviews. Please see specific terms below.
  • Existing and new customers are eligible to join and benefit from the Rewards Points programme.

LOYALTY SCHEME TERMS & CONDITIONS

  • The NVee Rewards Points programme is only applicable to the NVee website from 1st September 2021.
  • Every customer who registers / or has an account is automatically enrolled into the programme and will be able to begin accumulating Rewards Points.
  • You can only acquire or use Rewards Points when you are logged in to your account at nvee.co.uk.
  • It is the account holder’s responsibility to ensure that they are correctly logged in to their account when placing an order. Not being logged in means no Rewards Points can be earned and added to an account.
  • Only one account is allowed per customer.
  • Any Rewards Points allocated are personal to the account holder and cannot be transferred to any other person/account nor exchanged for cash.
  • Galaxy Connect is not liable for Rewards Points or loyalty scheme accounts that have been misused by the account holder.
  • Guest checkout accounts are not eligible for Rewards Points.
  • Rewards Points will not be applied retrospectively.
  • Rewards Points will be cancelled or deducted should any items be returned to us or where a refund is requested.
  • The number of Rewards Points you have accumulated can be checked within your account – you can log in at nvee.co.uk.
  • You can choose to spend your Rewards Points on the checkout page under the section marked ‘Redeem Rewards Points’.
  • The points you earn from the order relates to the end price you pay for your order, minus any discounts.
  • You cannot redeem Rewards Points against any delivery costs.
  • You will be rewarded with 5 Rewards Points for every whole £1 that you spend in a single order (excluding any delivery fees paid).
  • The redemption value per 5 Rewards Points awarded is 5p. These points can only be redeemed on future orders.
  • Existing customers of NVee before 1st September 2021 will be automatically enrolled into the NVee Rewards programme.
  • NVee Rewards account holders will be awarded Rewards Points when successfully posting a product review on nvee.co.uk.
  • Rewards Points awarded for a birthday is subject to the account being completed with a date of birth. Rewards Points for birthdays will not be applied retrospectively.
  • Any other eligible and qualifying discounts can and will be applied before Rewards Points can be redeemed.
  • Customers can choose to opt-out of the programme at any time by emailing info@nvee.co.uk.
  • The scheme is for UK customers only.
  • Galaxy Connect reserves the right to:
    • flag up, suspend or delete any account where the account holder is deemed to be abusing the Rewards Points programme in any way. This includes but is not limited to setting up duplicate accounts at nvee.co.uk.
    • amend the value of Rewards Points that you can accumulate as well as the redemption value of these points.
    • change the terms and conditions of the loyalty programme at any time without prior notice.
    • at any time without notice, end the scheme or decline any issue of membership.

REFER A FRIEND TERMS AND CONDITIONS

  • We want all our customers to enjoy NVee products and recommend them.
  • We also want to encourage all customers to promote NVee to their friends and family. That’s why on the NVee ‘Refer a Friend’ Scheme, we’ll credit all participating customers with 200 Rewards Points so everyone can enjoy NVee products even more, when bought from nvee.co.uk.
  • We’ve even made it easy for existing customers to be able to share their unique referral code, from within their account page.
  • Here’s how our ‘Refer a Friend’ scheme works.
  • ‘Referer’ is the existing customer. ‘Referee’ is the new customer who is recommended by an existing customer.

FOR THE REFERER

  • Any existing customer with an account can benefit from the scheme.
  • To get your unique referral code, just log into your NVee account – the code will be on your account page, ready to copy and paste, or share via Whatsapp or Email with a pre-typed message.
  • Customers who have purchased but have not registered for an account can still benefit by completing their account details before logging into their account to retrieve and share their unique code.
  • 200 Rewards Points will be automatically credited to the Referer when the Referee makes their first purchase and dispatch is made. The Referer can then choose to redeem these points when they choose, on any future purchase. Rewards Points cannot be used for any delivery costs.
  • How many times a Referer can share their code is not capped, but we will monitor any unusual high activity of unique codes being redeemed.

FOR THE REFEREE

  • The new customer, the Referee, must go to nvee.co.uk/user-login, to sign up to an NVee account and enter the unique referral code they received. The Referee must add the code in on this page when signing up – there will not be an option to add it later and receive the 200 Rewards Points.
  • 200 Rewards Points for the Referee must and can only be redeemed on the first order made on nvee.co.uk
  • The scheme is only available for customers who purchase within the UK.
  • We’ve even made it easy for existing customers to be able to share their unique referral code, from within their account page.
  • Here’s how our ‘Refer a Friend’ scheme works.
  • ‘Referer’ is the existing customer. ‘Referee’ is the new customer who is recommended by an existing customer.
 
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Delivery Time

Orders placed before 15:30 (Monday-Friday): We aim to dispatch on the same day. For orders outside of these days and time, your order will be dispatched the next working day.

Free Delivery Service: We use Royal Mail 2nd Class Signed Delivery for all UK deliveries. You can expect delivery of your order within 3-5 working days but this can be longer at exceptionally busy or particular times.

PREMIUM: An estimated delivery time is within 24-48 hours as we use an express courier service. Scottish Highlands and Northern Ireland takes two working days.

Holiday period delivery: We greatly value your support and appreciate your understanding during this festive season. Please take note that due to increased demand and potential courier delays, your order might take a bit longer than usual to reach you. Should you have any questions or require further assistance regarding your order at any stage, we’re more than ready to help. Please don’t hesitate to contact us via email at info@nvee.co.uk. Our dedicated customer support team will attend to your queries promptly.

Please note: For all orders types, there is no dispatch or deliveries at weekends or on bank holidays.