FREE STANDARD DELIVERY ON ALL ORDERS

NVee – Terms and Conditions

1. ABOUT US

a) This website is owned and operated by: Galaxy Connect Limited – Company Number: 6059467, UK VAT Registered: 926751602 b) Our business address is as follows. Galaxy Connect Limited, Unit 7 Apollo Park, Apollo Lichfield Road Industrial Estate, Tamworth, B79 7TA. c) We can be contacted at the above address and through the below means during business hours 9am to 5:30pm d) Email: sales@nvee.co.uk e) Phone: Sales and Customer Service 0800 731 1178 f) Opening hours: Monday to Friday at 9am to 5:30pm

2. PLACING AN ORDER

Placing an order with NVee.co.uk couldn’t be easier, you can place an order directly in the website completely hassle free and pay through Credit Card or you can give our dedicated order line a call on 0800 731 1178 and they will be only to happy to take your order and get your goods dispatched immediately.

a) Whether placing an order via our website or through our dedicated sale line the same terms and conditions are applicable and covered by the same privacy policy. b) The contract between NVee and the customer is only confirmed once you receive a dispatch notification for your order. Until such point the order is classed as an invitation to treat and can be cancelled at any time. c) We recommend when placing an order via the website that you use a valid email address as dispatch notifications will be sent to this address which form the contract between yourself and NVee.

3. DELIVERY INFORMATION

a) Free Delivery

All orders are delivered free of charge using Royal Mail 2nd class delivery service. Orders placed over weekends and bank holidays will not be dispatched until the next working day. You may receive a notification saying that your items have been shipped outside of these times, but this does not mean it has been collected by the courier. This is to indicate that your order is awaiting collection by the courier.

b) Premium Delivery

£5 charge for our premium delivery.

c) Upgraded Delivery

At our discretion, we may upgrade your postage option. We will not charge you any extra postage fees for this.

Please note: We may provide your e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time. If your order has not arrived within 7 working days following dispatch please contact us by quoting your order number in all correspondence.

Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you.

If you require any further information regarding dispatch and deliveries, please e-mail Customer Services via our Contact us page.

4. YOUR RIGHTS WHERE GOODS ARE NOT SATISFACTORY QUALITY, FIT FOR THEIR PURPOSE OR MISDESCRIBED

a) Repair or replacement – Should your goods be received faulty or damaged please notify us within 48 hours and we will have your goods collected and returned to us. – Should any items returned deemed to be user damaged or general wear and tear, a repair / replacement will not be issued and you will need to pay for any re dispatch of the product. – If the item returned Is found to have a manufacturing fault, your goods will be repaired / replaced and sent back to you in full working order. b) Refunds – Should your item not be repairable and a refund is required then general wear and tare will play a part in your refund which means you may not receive a full refund. (This only applies to products that have been used for considerable amounts of time before going faulty, the warranty on batteries is only valid for 6 months) – Money will ordinarily be refunded to the same account debited during purchase. Refunds and partial refunds will ordinarily be completed within 30 days.

5. YOUR RIGHTS UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013 (CCR)

You have an unconditional right to cancel your order within fourteen days from the day of delivery. PLEASE NOTE: You must take reasonable care of the goods during the cancellation period. To cancel your order under the CCR: a) Send an email or write to us telling us you wish to cancel the order. Include enough information for us to identify you and your order; this includes your most recent order number and your name and full address. b) Parcel up the items you are returning securely to minimise any damage that may be caused during delivery. Please include a copy of your notification of cancellation or order confirmation so we can trace your order quickly. c) Return the items to us via an appropriate carrier. PLEASE NOTE that returning goods under the cooling-off period allowed by the CCR is at your cost unless we have supplied alternative goods that you have not found acceptable we recommend using a signed for service for the return of the goods. d) Once you have notified us of your intention to cancel the contract we will refund you the cost of your order and its delivery as soon as we can. This will always be within 14 days of us receiving the goods back. For CCR to be applicable the goods must be in an unused condition and returned to us will all packaging etc.

6. OUR RETURNS POLICY

a) To return a product to us simply send it to the following address: Galaxy Connect Limited, Unit 7 Apollo Park, Apollo Lichfield Road Industrial Estate, Tamworth, B79 7TA., Please ensure you send back with information pertaining to the original order and the reason for its return.

7. PRICING

a) Prices quoted are inclusive of VAT. b) From time to time we will have to change the prices of items. This will not affect the status of confirmed orders and in this case you will only pay the price contained in your order confirmation. If the prices of an unconfirmed order changes, we will let you know and give you the option of cancelling the order.

8. ABOUT THESE TERMS

a) These terms came into force on the 01/01/2015 and apply to all orders made after 0000hrs on that day. b) These terms do not affect your statutory rights relating to faulty or misdescribed goods (section 4) or your right to cancel orders under the CCR (section 5). If you want more information on these rights, they are available from your local Trading Standards Department or Citizens Advice Bureau.

9. BUY 5 GET 2 FREE OFFER

To take advantage of this promotion, customers must add seven (7) qualifying products to their shopping basket. The cost of the two (2) items will be automatically deducted from the total at the time of checkout, effectively rendering these items free of charge.

It is important to note that all seven products must be from the same product range. This range is clearly displayed on the relevant products. Products outside of this specified range are ineligible for this promotion.

Galaxy Connect Limited reserves the right to amend or discontinue this promotion at any point, without prior notification. The addition of seven eligible items into the shopping basket is a requirement for this offer to be valid and cannot be claimed later.

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Delivery Time

Orders placed before 15:30 (Monday-Friday): We aim to dispatch on the same day. For orders outside of these days and time, your order will be dispatched the next working day.

Free Delivery Service: We use Royal Mail 2nd Class Signed Delivery for all UK deliveries. You can expect delivery of your order within 3-5 working days but this can be longer at exceptionally busy or particular times.

PREMIUM: An estimated delivery time is within 24-48 hours as we use an express courier service. Scottish Highlands and Northern Ireland takes two working days.

Holiday period delivery: We greatly value your support and appreciate your understanding during this festive season. Please take note that due to increased demand and potential courier delays, your order might take a bit longer than usual to reach you. Should you have any questions or require further assistance regarding your order at any stage, we’re more than ready to help. Please don’t hesitate to contact us via email at info@nvee.co.uk. Our dedicated customer support team will attend to your queries promptly.

Please note: For all orders types, there is no dispatch or deliveries at weekends or on bank holidays.